The information and opinions contained on this website are recorded and expressed in good faith and in reliance on sources believed to be reliable. However, no representation, warranty, undertaking or guarantee of whatever nature is made or given concerning the accuracy and/or completeness of such information and/or the correctness of such opinions.
Any investment is speculative and involves significant risks and in making any investment decision, you will rely solely on your own review and examination of the facts and the records relating to such investment.
Past performance of the investment is not an indication of the future performance. Independent Wealth Managers (PTY) Ltd shall have no liability of whatever nature in respect of any claim, damages, loss or expense arising out of or in connection with the reliance by you, on the contents of this website.
Conflicts of Interest Policy
Independent Wealth Managers(Pty) Ltd (“IWM”) is an authorized Financial Services Provider (“FSP”) in terms of Financial Advisory and Intermediary Services Act 37 of 2002 (“FAIS”). As required by FAIS, as set out in Board Notice 58 of 2010. IWM is required to implement and maintain a Conflict of Interest Management Policy. In doing so, IWM is committed to providing financial services with integrity, honesty and transparency, while ensuring that the interests of our clients remain at the forefront of everything we do. A copy of this policy can be requested from our office by contacting [email protected].
Complaints Policy
In the interests of our clients, we have established a formal complaints policy and procedure to ensure that any complaints are handled fairly, promptly and by appropriately qualified staff.
Due to the nature and complexity of the financial services industry, we are only able to accept responsibility for complaints that relate directly to the services we provide to you. Where a complaint relates to another service provider or third party, we will assist, where possible, by directing you to the appropriate party or complaints process. If a complaint is not resolved to your satisfaction by our office, you may refer the matter to the relevant Ombud or pursue any other remedies available to you, including seeking independent legal advice. A copy of our Complaints Policy and Procedure is available by contacting [email protected].
Independent Wealth Managers(Pty) Ltd has appointed Moonstone Compliance (Practice No 188) as its external compliance practice. The Compliance Officer is Carrie – Lee Wolff Tel: 021 883 8000. Postal Address: PO Box 12662, Die Boord, Stellenbosch, 7613,” E-mail: [email protected] If you are dissatisfied with the outcome of your complaint, you may lodge a complaint with the Ombudsman for Financial Services Provider (FAIS Ombud). The FAIS Ombud may be contacted at the following address:
National Financial Ombud Scheme The National Financial Ombudsman’s (NFO) Scheme is there to resolve complaints brought about from consumers against Financial Service Providers, and is an independent body which exists to resolve financial services complaints fairly, impartially, and efficiently. The NFO may be contacted at the following
We understand that your personal information is important to you and that you may be apprehensive about disclosing it. Your privacy is just as important to us and we are committed to safeguarding and processing your information in a lawful manner.
We also want to make sure that you understand how and for what purpose we process your information. If for any reason you think that your information is not processed in a correct manner, or that your information is being used for a purpose other than that for what it was originally intended, you can contact our Information Officer.
You can request access to the information we hold about you at any time and if you think that we have outdated information, please request us to update or correct it.
Independent Wealth Managers 7 Rydall Vale Park, Douglas Saunders Drive, La Lucia Ridge Email: [email protected]
The Organisation is an authorised financial services provider with FSP number 3145. We render financial services in the following product categories:
CATEGORY I
Long-Term Insurance subcategory A
Long-Term Insurance subcategory B1
Long-term insurance subcategory B2
Long-term Insurance subcategory B2-A
Long-term Insurance subcategory B1-A
Structured Deposits
Participatory interest in a hedge fund
Long-Term Insurance subcategory C
Retail Pension Benefits
Pension Funds Benefits
Shares
Participatory interests in a collective investment scheme
Long-term Deposits
Short-term Deposits
CATEGORY II – Discretionary FSP
Long-term Insurance subcategory B1
Long-Term Insurance : Category B2-A
Long-Term Insurance : Category B1-A
Structured Deposits
Participatory interest in a hedge fund
Long-term Insurance subcategory C
Retail Pension Benefits
Pension Funds Benefits
Participatory interests in one or more collective investment schemes
Long-term insurance subcatory B2
THE SOURCE OF COLLECTION OF YOUR PERSONAL INFORMATION:
We collect personal information directly from the following data subjects:
Prospective clients who enquire about our financial services
Clients who have appointed the representative as their broker
Policyholders who enter into a policy with an insurer via the Organisation
Personal information is collected directly from you through the completion of application forms, online forms, requests for FICA and during consultation . These forms are completed either electronically or in hard copy. You may also be requested to provide your personal information during your consultation with a representative.
We may also collect information about you from other sources such as external third parties and from cookies on our website.
LAW AUTHORISING OR REQUIRING COLLECTING OF THE PERSONAL INFORMATION:
As an authorised financial services provider, we are obligated in terms of the following legislation to collect your personal information insofar as it relates to the rendering of the relevant financial services to you:
Financial Advisory and Intermediaries Services Act 37 of 2002;
Financial Intelligence Centre Act 38 of 2001;
Insurance Act 18 of 2017;
Short-Term Insurance Act 53 of 1998;
Long-Term Insurance Act 52 of 1998;
PURPOSE FOR PROCESSING YOUR INFORMATION:
We collect, hold, use and disclose your personal information mainly to provide you with access to the services and products that we provide. We will only process your information for a purpose you would reasonably expect, including:
Complying with the obligations contained in the contract concluded between yourself and the FSP
Providing you with advice, products and services that suit your needs as requested
To verify your identity and to conduct credit reference searches
To issue, administer and manage your insurance policies
To process insurance claims and to take recovery action
To notify you of new products or developments that may be of interest to you
To confirm, verify and update your details
To comply with any legal and regulatory requirements
Some of your information that we hold may include, your first and last name, email address, a home, postal or other physical address, other contact information, your title, birth date, gender, occupation, qualifications, past employment, residency status, your investments, assets, liabilities, insurance, income, expenditure, family history, medical information and your banking details.
Some of the aforementioned personal information may be mandatory to provide within the context of product providers’ underwriting requirements and disclosures.
Failing to provide compulsory information may lead to our organisation’s inability to carry out the functions necessary to perform as an authorised financial services provider.
THIRD PARTIES AND YOUR PERSONAL INFORMATION
We may need to share your information to third parties provide advice, reports, analyses, products or services that you have requested. Where we share your information, we will take all precautions to ensure that the third party will treat your information with the same level of protection as required by us.
These third parties may include:
Your employer (where applicable);
The Compliance Officer of the organisation (where applicable);
Analytics and search engine providers assisting in the enhancement of our websites;
Information Technology specialists assisting us with data storage, security, processing, analytics, etc;
Auditors of the Organisation;
Regulatory or governmental authorities such as the Financial Sector Conduct Authority and the Prudential Authority;
COMPLAINTS AND OBJECTIONS
As a data subject, you have the right to –
Request that we confirm, free of charge, whether or not we hold personal information about you;
Request that we provide you with a description of the personal information we hold about you, and to explain why and how it is being processed (please complete Annexure A);
Request that we consider your objections to the processing of your personal information (please complete Annexure B);
Lodge a complaint with the Information Regulator (please complete Annexure B).
THE INFORMATION REGULATOR
In the event that your personal information has not been processed in accordance with the POPI Act and the principles set out above, you have the right to lodge a complaint with the Information Regulator.
For further information regarding the complaints process, please visit the website of the Information Regulator, as indicated below.
Alternatively, you may contact the Information Regulator for further assistance: The Information Regulator: Adv Pansy Tlakula Physical Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001 Email: [email protected] Website: https://www.justice.gov.za/inforeg/index.html
List of Authorised Financial Products
The Organisation is an authorised financial services provider with FSP number 3145. We render financial services in the following product categories:
CATEGORY I
Long-Term Insurance subcategory A
Long-Term Insurance subcategory B1
Long-term insurance subcategory B2
Long-term Insurance subcategory B2-A
Long-term Insurance subcategory B1-A
Structured Deposits
Participatory interest in a hedge fund
Long-Term Insurance subcategory C
Retail Pension Benefits
Pension Funds Benefits
Shares
Participatory interests in a collective investment scheme
Long-term Deposits
Short-term Deposits
CATEGORY II – Discretionary FSP
Long-term Insurance subcategory B1
Long-Term Insurance : Category B2-A
Long-Term Insurance : Category B1-A
Structured Deposits
Participatory interest in a hedge fund
Long-term Insurance subcategory C
Retail Pension Benefits
Pension Funds Benefits
Participatory interests in one or more collective investment schemes
Long-term insurance subcatory B2
Promotion of Access to Information Policy (PAIA)
Promotion of Access to Information Manual
Under the Promotion of Access to Information Act, 2000 (“PAIA”), private companies are required to provide access to certain records where those records are needed for the exercise or protection of a legal right. Independent Wealth Managers (Pty) Ltd has prepared and published a PAIA Manual in accordance with section 51 of the Act.
A copy of this policy can be requested from our office by contacting [email protected].
